Policies & FAQ
Payment Options:
What payment methods do you accept?
I accept PayPal, Google Pay, credit cards, and debit cards. All available options are displayed at checkout and at the bottom of each page.
Do you offer payment plans?
I’m currently working on setting up a payment plan option.
Shipping:
Where are orders shipped from?
All orders are shipped from San Jose, California, USA.
Do you ship internationally?
Yes!
How long does it take to ship my order?
Orders are processed and shipped within 1–3 business days.
How long will delivery take?
Domestic Orders: Typically take 3–7 business days.
International Orders: Delivery times range from 2–5 weeks, depending on the shipping method, destination, and customs inspection.
I’m not responsible for delays caused by the postal service, customs, weather, or other unforeseen circumstances.
Buyers are responsible for any custom fees, duties, or taxes that may apply.
How are items packaged?
Your items will be shipped in either a padded envelope or a small box with recycled paper to minimize plastic usage. I do not offer branded packaging or gift wrap, but I try to reuse packaging materials whenever possible.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact me within 3 days of receiving your package and include photos of the damage (the package, all the packaging materials inside, and of the item itself). I will need to file an insurance claim with USPS, and I’ll work with you to find the best solution for your situation.
Returns/Exchanges:
What is your return policy?
The item(s) in their original condition, with no signs of wear, may be returned or exchanged. You must contact me within 14 days of delivery to initiate a return or exchange. The item price minus shipping costs will be refunded, once I receive the item(s). The customer is responsible for return shipping costs.
Final Sale Items: Earrings are final sale due to hygienic reasons.
Can I exchange an item?
Please contact me with your request and which item(s) you would like to replace it with. Additonal fees may be required if the replacement item(s) is more than the original or you may receive a refund if the item costs less. Additonal shipping fees is the customer's responsibility when purchasing the replacement.
FAQ:
What materials are your fairy miniatures made of?
My fairy miniatures are crafted from a mix of real and faux materials. Common materials include balsa wood, bark, twigs, acorns, shells, moss, faux flowers, faux plants, paper, wire, lace, ribbon, beads, yarn, thread, and foam.
Assembly methods vary; some elements are sewn while others are glued using tacky glue or hot glue. Since they aren’t waterproof, I recommend keeping them in dry environments.
What scale are your fairy miniatures?
I don’t always create fairy miniatures with a specific scale in mind, but I do include the most suitable scales, such as 1:12, 1:16, or 1:24, in each product listing. Be sure to check the details for the exact dimensions of each piece!
Something I want is sold out—will you be making more?
Fairy Miniatures: It depends on the materials. Many items use vintage, repurposed, or seasonal materials lace, beads, twigs, and acorns, so exact replicas may not be possible. However, I can often create something similar. Feel free to reach out!
Jewelry: Most likely, yes! I usually have the same wire and beads in stock, so let me know what you’re interested in.
Art Prints: Restock dates vary, but I’ll share updates on social media and through my newsletter.
If an item is sold out but still visible on the site, I’ll restock it as soon as possible. Don’t hesitate to contact me for more details!
Do you accept custom orders?
It really depends on what it is. Please send me a message with more information.
